The research sets Bulgaria at 10th position in terms of attractiveness for Business Process Outsourcing and IT oursourcing. According to the Bulgarian Outsourcing Association during 2012 there were around 12,000 employed and the expectations are this number to become more than 20 thousand in 2020. The BPO companies are mainly located in the major cities in Bulgaria, with good communications, infrastructure and well-qualified employees. The main critics of the business addressed the inadequate education not creating the competences valuable to the today’s business. Many BPO companies develop their own training centres to qualify their employees as market requires.